Please read our shipping policy carefully:

- Orders are usually processed the following business day. We strive to dispatch all orders within 48 hours.
- Please allow extra time for your parcel to arrive and check your tracking regularly once sent from Jollypop.

Delivery times:

Please note that from purchase date we have between 1-3 days to ship your product out before your delivery is out. *Public holidays & Long weekend can extend the times before your order can go out so please be mindful when contacting us about your order that we strive to get your order out in 48 hours but this cannot always happen. 

Free Shipping:

Atris offers Free Shipping for purchases over $129 with delivery times between 4-8 business days from time of dispatch for deliveries within Australia. 

Orders below $129 will be charged a flat rate of $9.95 including tracking with delivery times between 2-8 business days from time of dispatch for deliveries within Australia.

Express Shipping:

Express delivery is also available Australia wide and is charged at a flat rate of $13.95 with tracking. Delivery times are 3-7 business days from time of dispatch but this is just a estimate there may be times when the postage will take longer (possibly longer for west coast and rural locations) Express shipping in hotspots will also be delayed due to Covid, Please allow extra time and check your tracking number given to you when your parcel leaves us. 

Express Shipping note: If you have ordered over a public holiday period, long weekend or over the weekend your parcel will go out once we return on a business working day. Thank you. 

Please note: Shipping days do not include public holidays 

Return to sender:

If your parcel is (RTS) Return to sender from the post office, we will contact you though we will not cover the cost to send back the original order. We also do not refund returned parcels due to customers not paying the shipping cost again due to them not picking up their order unless stated otherwise.

Wrong address:

If the incorrect address is added to the order and the order has been shipped it is up to the customer to pay for re-shipping the product out, we do not cancel, refund or incur any cost of a parcel that has been incorrectly filled out on the order form. 

Lost parcel:

If you have not received your shipment within 14 days from your time of order you must email us with a notification of the lost parcel in transit, no refunds will be given to lost parcels if we are not contacted in this time frame. 

We understand that wait times may be longer due to delays through Australia Post and apologise about this but the delay is out of our hand. 

It is up to the customer to contact Australia post and initiate a investigation into where the parcel is and then contact us with the details from Australia post if their parcel is deemed lost. 

Refunds will only be issued from an email that Australia post has sent stating that the parcel is indeed deemed lost.

Please note: We do not refund for late parcels no matter the time frame.

Late Parcels:

We do not refund for late parcels no matter the time frame, we do not have any control over the time frame of Australia post delivering your order and we do not take any responsibility for your parcel to arrive on time.

Atris Pty Ltd reserves the right to change shipping rates without notice but at all times any shipping rates charged by Atris Pty Ltd will be advertised on www.atris.com.au.